Frequently Asked Questions

Visit Catch.com.au and click on 'Enquries', select "Product Inquiry" from the subject drop down and enter your details and a short description of your concern. One of our Customer Service Team will be in touch shortly. 

If your item has stopped working or is experiencing issues, please contact the Marketplace seller using the email provided in your Order Confirmation for assistance. If you do not have the Marketplace Seller details, please contact our Customer Service Team.

Visit Catch.com.au and click on 'Enquries', select "Product Inquiry" from the subject drop down and enter your details and a short description of your concern. One of our Customer Service Team will be in touch shortly. 

Visit Catch.com.au and click on 'Enquries', select "Product Inquiry" from the subject drop down and enter your details and a short description of your concern. One of our Customer Service Team will be in touch shortly. 

Visit Catch.com.au and click on 'Enquries', select "Product Inquiry" from the subject drop down and enter your details and a short description of your concern. One of our Customer Service Team will be in touch shortly. 

Visit Catch.com.au and click on 'Enquries', select "Product Inquiry" from the subject drop down and enter your details and a short description of your concern. One of our Customer Service Team will be in touch shortly. 

Please allow 7–10 business days for the refund to appear in your account. If you need further assistance, you can contact us at 1300 222 824 or customerservice@catch.com.au — our Customer Service Team will be happy to help

If you encounter an invalid message error when entering your gift card number and pin, please take a screenshot and contact this 1300 222 824 or customerservice@catch.com.au and our Customer Service Team will assist you further.

If you have an unredeemed gift card balance but can't recall the card details, please contact us at 1300 222 824 or customerservice@catch.com.au, and our Customer Service Team will be happy to assist you

If you haven’t received your refund yet, please check your spam or junk folder for any messages from our Customer Service team. If you still need help, feel free to contact us at 1300 222 824 or customerservice@catch.com.au — we're happy to assist you

If you have an unused gift card balance, please visit our Help Centre. Select the 'Gift Card' tile and follow the steps to enter your details.

As of 1 May 2025 Catch will proactively refund all Store Credits.  If you haven’t received your refund, please contact us on 1300 222 824 or customerservice@catch.com.au.

Visit Catch.com.au and click on 'Enquries', select 'My Data and Privacy' from the subject drop down and enter your details and a short description of your concern. One of our Customer Service Team will be in touch shortly. 

Customer and order details will be deleted from Catch's system seven fiscal years after your last purchase.

Please contact us on 1300 222 824 or at customerservice@catch.com.au

Visit Catch.com.au and click on 'Enquries', select 'My Data and Privacy' from the subject drop down and enter your details and a short description of your concern. One of our Customer Service Team will be in touch shortly. 

Catch is obligated under the Privacy Act to retain order-related information for 7 years. Please note, this does not include any bank details.

Please remove the app from your device.

Please contact our Customer Service Team at 1300 222 824 or customerservice@catch.com.au, and our Team will be happy to assist you further.

Visit Catch.com.au and click on 'Order Look Up.' Enter your email address, and a list of your previous orders will be sent to your email

Visit Catch.com.au and click on 'Order Look Up.' Enter your email address, and a link to view your previous orders will be sent to your email. Open the link, and select the order you want an invoice for then click "Download Invoice".

Please visit Catch.com.au and click on 'Enquries', select 'OnePass' from the subject drop down and enter your details and a short description of your concern to help confirm your refund eligibility. 

Please contact us on 1300 222 824 or at customerservice@catch.com.au for further assistance.

The Marketplace Seller’s details can be found in your Order Confirmation. If you're unable to locate them, please contact our Support Team, and we’ll be happy to provide the necessary information.