Professional Services Leadership Handbook : How to Lead a Professional Services Firm in a New Age of Competitive Disruption

Professional Services Leadership Handbook : How to Lead a Professional Services Firm in a New Age of Competitive Disruption
ISBN: 9780749477349
Publication Date: 1 August 2017

Leaders of professional services firms - from law firms to accountancy, consulting and beyond - face an increasing challenge. Client expectations are changing and service models need to adapt. Regulators are liberalizing markets and at the same time mega multi-disciplinary firms are colonizing parallel sectors. Technology offers new ways of providing and accessing services, which may be less dependent on the people-centred business model professional services firms are built on. The Professional Services Leadership Handbook equips leaders who must find new and better ways to face the future, at the same time as delivering profit today.

About the Authors

Nigel Clark has led marketing teams in professional services firms for more than 20 years in sectors including management consulting, legal, environmental consulting, engineering design, business services and project management. He is a former director of the Professional Services Marketing Group (PSMG).

Ben Kent is the founder-director of insight-led consultancy Meridian West. Ben advises many of the world's leading professional and financial services firms on their client engagement, and provides strategic research, consultancy and training for professional firms.

Alastair Beddow is a director at Meridian West, working with professional and financial services firms of all sizes to develop engaging, differentiated and successful client strategies, business development initiatives and thought leadership campaigns.

Adrian Furner is Managing Director of Kommercialize, the practitioner-led advisory firm focused on commercial excellence. Adrian has held senior corporate leadership...