The Toyota Way to Service Excellence : Lean Transformation in Service Organizations

The Toyota Way to Service Excellence : Lean Transformation in Service Organizations
ISBN: 9781259641107
Publication Date: 16 September 2016

The worldâs bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get resultsâ"The Toyota Way.<?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" />

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A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Likerâs famous 4P model makes it easy for you to implement Lean practices throughout your organizationâ"whether youâre an executive, manager, or frontline worker who deals with customers every day.

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These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more.

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