*Estimated Delivery between 8/07 and 13/07. This is an estimation based on the sellers past performance. Actual delivery time may vary.Returns
One year warranty for AV, Appliances, White goods and IT products. Seven years for tap ware products.
We take our service responsibility seriously. That is why, as well as offering a 12 months in home replacement warranty. Doing it this way saves you the hassle of being passed around service departments across the country when all you want is for someone to take responsibility.
All pictures and images of goods displayed online are only for illustrative purpose. Sizes, colour and dimensions of goods may differ in real life. You have read any written description of the goods before placing your order.
Returns and Refunds
All returns must be authorized from the store. If you are returning an item merely because you change your mind about the purchase made, we will offer you a reimbursement, exchange or credit note at our discretion provided that:
• The item is in original condition, uninstalled and without any signs of wear and tear and the packaging intact. You must adequately package any product you are returning to us to ensure that is not damaged during return delivery to our warehouse.
• Item is returned within 30 days of purchase with proof of purchase at hand.
• Upon return, item will be subject to thorough inspection on return, which may take up to a week. Refunds will not be processed immediately upon the return of the product.
• 20% re stocking fee on all returns.
• It is your responsibility to ensure that the goods are suitable for your purpose prior to ordering (including whether there is appropriate and safe access to your delivery address for delivery of the goods).
• Tongtel will offer a replacement provided that proof of fault / damage is present. However, please do not bring it in to the store or return it to us without contacting us first. All claims are to be made within 24 hours of receiving the product.
• Depending on the nature of the issue, a service call will be placed with the manufacturers in instances where immediate replacement is not possible, which may take up to 2 weeks.
• Tongtel will offer refund / exchange if the customer is not happy with the item or does not fit the description of the product.
• Tongtel will not be liable for any out of pocket expenses incurred for labour, as warranty only includes parts. Tongtel is not liable for any loss, damage, cost, expense or injury you or any third part as a result of mishandling or wrongful installation. All installations must be carried out by a certified installer.
Tongtel reserves the right to update these terms and conditions at any time.
All goods sold by Catch or our Sellers are covered by our returns policy. Click here to review