4x4 Down Under Profile
- Catch member since March 2019
- Approved online Catch seller since March 2019
Established in 2016, 4x4 Down Under is an Australian family run online business that's driven (excuse the pun) by a passion for the outdoors and 4x4'ing. We aim to provide top quality products at competitive prices to the 4x4 community. We also pride ourselves on our premium 5-Star customer service.
We pride ourselves on only offering the highest quality 4x4 products and accessories, and the service to match. Sometimes though, there can be situations where products need to be returned. We aim to help you get through those times as painlessly as possible.
If you are concerned that your order may have be damaged in transit please take a photo of the damaged box asap with your smart phone or camera, do not open the box until you have contacted us.
If you have opened your order and notice that your order is in some way damaged, please take a photo of the damage and, with as much detail as possible, send it to us via Catch messaging system.
We will replace any of our products that arrive damaged as quickly as possible.
If we happen to send you incorrect products, we apologise in advance! Please contact us via Catch messaging system and we will arrange to pickup the incorrect item and deliver the correct item asap. This will occur at no cost to you.
CHANGE OF MIND
We are an online only retailer and we source our products direct from manufacturers around Australia. This allows us to offer you amazing prices and a unique selection. It does mean however that we are not able to accept returns solely for a change of mind.
By purchasing from this website you accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.
All our products are backed by their manufacturers warranty. Should you have any questions regarding individual warranties, please contact us.
PAYMENT OF REFUNDS
Where a refund is necessary for any reason the funds will be transferred back to the original account that was used to purchase your order.