- Catch member since August 2017
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Bronze Seller93.5%
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Seller rating
Bronze Seller93.5%
- Approved online Catch seller since August 2017
Aimex Australia is one of the fastest growing Australian company with professional experience of Import, Export, Wholesale, Distribution and eCommerce with a large network of dealers. We have developed our eCommerce sector with all the latest technologies available to provide the best quality product with extremely great service and most reasonable prices to our customers. We have the partnership with quickest and suitable shipping services, which also covers the regional area of Australia. Our R&D team always searching and sourcing the products which are environmentally friendly and boost the healthy life, so it resembles our tag line " Living Ahead". Our one of the main priority is an environment, hence most of our products are recyclable. We always consider the human health and well-being before supplying, purchasing and sourcing our products. Aimex Australia has the policy to import or export the quality goods with 100% match with the Australian Safety Standards. Our motto is to provide the best customer service with the optimum satisfaction before and after any transaction. We have multiple Customer Services access available so our current and potential customers can select their desired medium of help, which includes Online Chatting, Phone, Email and Website. We are blind to provide superior support to our customer, clients including all our stakeholders. Aimex Australia has authorised licences to import and export Agricultural goods, mining products, fruits and vegetables. We are a member of Refrigerant Reclaim Australia Limited and holding a licence to import ODS/SGG Equipment.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or PayPal, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@aimexaustralia.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to PO BOX 5001, Greystanes, NSW 2145 Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.