amazingooh Profile

Returns Policy

Change of mind:

Amazingooh will provide 14-day money-back guarantee*. If you are not satisfied or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging.

*For any Apple products, activated units will not be eligible for returns for a replacement or a refund under our 14 Days Return Policy.

Dead on Arrival (DOA) or Faulty Item Cases

Amazingooh will provide a 14-day return policy from the date you received your item; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

Warranty Claim and Returns Procedure

In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact amazingooh via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once the item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.