- Catch member since October 2020
- Approved online Catch seller since October 2020
Andatech is a 100% Australian-owned, award-winning company operating from Vermont, Victoria. Established in 2003, Andatech focuses on products that improve the community's health and safety in everyday life. Our range of products today include not only breathalysers and air quality products, but also medical devices such as non-contact thermometers and medical face masks that are now essential to public health and safety. Our aim is to not only design and develop products in Australia that integrate the latest in technology but also to constantly provide the best customer experience in the industry through exceptional customer service and user-friendly online systems.
At Andatech, we pride ourselves on our quality and our customer service. We want you to enjoy your experience with us and to be happy with your purchase.
If you would like to return a product to us for any reason, please contact us via Catch message first to discuss this so that we will be better able to assist you.
If your item is faulty.
If it is deemed a manufacturing fault and returned within 30 days of finding the fault, we will exchange the item if in stock, repair it if it is no longer in stock, or refund your money.
In all cases, you will be contacted via Catch message as to the result from your faulty item. Please contact us to arrange a product return.
If you are dissatisfied with your purchase (change of mind).
If your product is faulty or significantly different to that shown or described to you or not performing the function you were led to believe that it would and Andatech in its reasonable opinion agrees, you are entitled to choose a refund, repair or exchange.
This is provided that the product is returned to us within 30 days, with all packaging and accessories intact, and with a valid proof of purchase.
For change of mind refunds, a 25% restocking fee will also be imposed. However if the item is unopened and unused and in its original packaging, you will be eligible for a full refund.
How to return an item
Please contact us via Catch message to obtain an RA (Return Authorisation) number and return details.
Any returns mailed back to us without a valid RA number will be rejected.
Postage charges for faulty items will be covered by us. A return label will be provided when you contact us to get your RA number.
For items returned due to change of mind, customers will be responsible for all postage charges. In the event that your product is lost in transit, Andatech will not be held liable and therefore recommends that you send all returns via registered insured post.