- Catch member since October 2017
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Silver Seller95.2%
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Seller rating
Silver Seller95.2%
- Approved online Catch seller since October 2017
Anstel exists to help new mums & dads take joy in their parenting experience.
As a product-led organisation, we accomplish this mission by bringing beautifully designed baby products to quality-conscious parents.
Established in 1976, we are a third generation family owned & operated organisation. Like all families, our roots run deep, but our vision extends far beyond, to growing families all over Australia & New Zealand.
Our "Design For Life" philosophy means we take a human-centred approach to innovation.
We collaborate with a global network of like-minded people, brands and organisations, to bring a selection of the world's leading products in the industry to Australia & New Zealand.
This is how we deliver real-life & meaningful enhancements to the lives of young, growing families.
Together, these values enable us to offer a dynamic portfolio of high-performing, internationally-recognised brands, backed by impeccable customer service.
Return of Goods
1. This clause applies where Anstel, at its sole and absolute discretion, accepts the return of Goods from the Customer.
2. The Customer warrants that it shall examine Goods immediately after delivery.
3. The Customer must obtain prior approval from Anstel before any Goods can be returned. No Goods will be accepted for return without a relevant "Return Authorisation Number" issued from Anstel.
4. Anstel will not be obliged to accept the Goods returned by the Customer or granting a credit for such Goods, unless:
a. the returned Goods are accompanied by Anstel's "Return Authorisation Number";
b. the returned Goods are accompanied by Anstel's packing reference and original
invoice or the original invoice number; and
c. the Goods are returned in original packaging and condition in which they were
delivered or collected.
d. The return of Goods will be assessed and reviewed on a case by case basis.
5. Any Goods returned will be subject to a re-stocking charge of 10% of the Purchase Price of those Goods.
6. Notwithstanding any right of the Customer to return the Goods, to the extent permitted by law, Anstel will not accept the return of the Goods in the following circumstances:
a. where the Goods have been incorrectly ordered by the Customer;
b. any Goods that cannot be returned for Health and/or Safety reasons
c. if the Goods have been damaged or are defective as a result of the Customer's
negligence in dealing with the Goods, or mishandling or misuse of the Goods;
d. where the Customer has purchased the Goods from a wholesaler, broker or
other unauthorised supplier;
e. where the Customer has purchased the Goods for a trustee, administrator,
receiver or liquidator sale or auction.