- Catch member since July 2019
- Seller rating
- Approved online Catch seller since July 2019
Aqua Gardening is Australia’s leading experts in hydroponics, aquaponics and ponds. For a fast delivery on a wide range of products Australia wide, shop online with Aqua Gardening today.
We will provide a refund, exchange where you have decided you no longer want the product and it is in new, unopened condition. This is valid for up to 30 days after your purchase.
Goods must be returned to us at your cost.
If products are shipped back, the original packaging must be intact without marks otherwise a 20% restocking fee will be applied.
The following are sold on a strict no refund or return policy unless they fall under a warranty claim:
Nutrients, additives, lamps/lights/CFLs, growing media, fish food, and liquid pond treatments.
We choose our product range carefully to ensure the products we sell are of high quality. If we notice a product line has been returned multiple times, we will discontinue the product this is why your feedback and product reviews are much appreciated to maintain the high quality of the products we offer.
Many of our products come with a manufacturer's warranty. Please refer to the Information tab on each product for the warranty details. In addition, our products come with guarantees under Australian Consumer Law.
We will provide a refund, exchange where goods are faulty and within their warranty period.
We will provide a refund, exchange where goods are wrongly described, different from a sample shown to you, this claim must be lodged no longer than 14 days of receiving your order.
We will provide a refund, exchange where goods are missing a component, damaged or lost in transit, this claim must be lodged no longer than 7 days of receiving your order.
To keep it simple, we will handle most of the warranty claims for you, so you do not need to contact the manufacturer or shipping carrier. Just send us a Catch message or call us.