- Catch member since July 2019
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Gold Seller98.3%
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Seller rating
Gold Seller98.3%
- Approved online Catch seller since July 2019
At Aquaneo Pool Store we have over 25 year's experience in the Pool & Spa Industry. Here in Australia, the USA and Europe.
A family business with director Jamie Fraser committed to providing our customers with high-quality products and service. We carry an extensive range of pool and spa leisure products sourced from Australia and Worldwide to bring you the best prices available.
All our products are sold with the manufacturer's warranties and our own 60-day money-back guarantees.
We want our customers to recommend us to their friends and family and be satisfied with every purchase.
If the goods are defective upon receipt, please contact us immediately via Catch
If you are not entirely satisfied with your purchase, we're here to help.
You have 60 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Unless the item is faulty under warranty. If the item is faulty we will send you a FREE return post label via email. Please return drop the item through your local Australia post office.