Ausbrilliant Brands Profile

Free Returns on Ausbrilliant Brands on Catch
All items purchased from Ausbrilliant Brands on Catch can easily be returned via the post within 14 days once received the item.

Ausbrilliant Brands Returns Policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

When you change your mind
At Ausbrilliant Brands you have 14 days from date you receive the item to return your items for a full refund or exchange. The refund will be provided using your original payment method.

When product is faulty or defective
Ausbrilliant brands stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days once you received the item, we are happy to help with a replacement or full refund.

We are happy to offer an exchange for you if the product that you received is faulty/defective or if you received an incorrect order. We will provide a return shipping label for orders within 14 days of delivery. After the 14-day period, the customer is responsible for the return shipping cost.

Warranty Information
Ausbrilliant brands are designed and manufactured to the highest quality standards. All our products are covered for parts and labour for 2-year, which includes 1-year standard warranty and 1-additonal year from the date of original purchase.

Terms and Conditions

What is Covered:
• The repair or replacement of your Ausbrilliant product (at Ausbrilliant’s discretion) if the product is found to be defective due to faulty manufacture. Ausbrilliant reserves the right to determine if the fault requires a replacement or repair.
• Packaging and instructions of a faulty may also be replaced if damaged.
• This warranty is valid for using your Ausbrilliant products within Australia.
• This warranty is valid for personal use only.
• Warranties are limited to the 2-year (1-year standard and 1-addional year) from the date of original purchase.

What is Not Covered:
• Replacement filters are not included in warranty.
• Using your Ausbrilliant products for commercial purposes, or anything other than normal domestic use.
• Using your Ausbrilliant product outside of Australia.
• Accidental damage or faults caused by negligence, misuse, vandalism or neglect.
• Damage or faults caused by not following the instructions in this user manual.
• Unsupervised use by children under the age of 18.
• Repairs or alterations carried out by parties other than Ausbrilliant or an authorised agent.
• Damage caused by using filters other than genuine replacement filters.
• All the conditions that are not covered by Ausbrilliant warranty as listed above.

This warranty is not transferrable.
Ausbrilliant brands is not responsible or liable for any damages, losses or inconveniences caused by product failure or accidental damage or faults caused by not following the instructions or safety warnings contained in this user manual.
Please contact us via Catch message with any further inquiries about Ausbrilliant warranty or to ask about making a warranty claim. You must contact us within your warranty period for your claim to be eligible.