- Catch member since April 2018
- Seller rating
- Approved online Catch seller since April 2018
We at AusPoints believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products from a range of iconic international and local brands, all at shamelessly good value, and ship them to you regardless of where you are located in Australia.
We hope you will be happy with your purchase. However, if for any reason you are not, please refer to the following: Damaged in transit In the unlikely event that your item arrives damaged or faulty, please notify AusPoints within 30 days of receiving the item for a replacement (if available), If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved. If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, within 3 business days of receiving your delivery. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so). We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care. Wrong item delivered Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, within 3 business days of receiving your delivery. To help our Customer Service Team get to the bottom of what happened, we kindly ask that you please attach a clear photo of the incorrect products you have received. This information will allow us to work out what has happened and fix the problem for you faster. We will offer to send you the correct item and arrange for the returning label and return of the incorrectly shipped item at no cost to you. 30 Days Return: We want you to feel confident when buys from auspoints.com.au. If you change your mind about a purchase you have made with us, you may return it to us within 30 days of the date you received it . Return Eligibitliy: • You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us. • Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging. This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item. Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you. In the case of large items, we will also deduct the return shipping cost from the amount that you paid. To arrange a return, please go to our Returns Centre or contact us for assistance. Faults and Warranty Claims AusPoints warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law. If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery. The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you're happy with. For example we may arrange one or a combination of the following: You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.