Autoelecau Profile

If an item is considered by the buyer to be faulty by manufacture we suggest first troubleshooting the fault with us in case it is not the item itself but other factors such as installation , or other components not supplied in the purchase but directly related, from there warranty will be honoured as per the manufacturer’s warranty policy , this will vary from manufacturer to manufacturer ( see the manufacturers Australian website for their warranty policy ) , alternatively if inside 30 days of purchase the item can be returned to Autoelec and once the fault is confirmed will be refunded or replaced ( whichever the buyer prefers ) after 30 days the item can still be sent back to Autoelec and will be supported by the manufacturers Australian warranty policy only.

If the item is wrong sent or not as described a prepaid return label will be sent and , if possible , the item either correctly replaced or refunded 100% , whichever the buyer prefers .

If the return is for change of mind we will accept the item back as long as the package has not been opened , the only cost you will incur ( aside from the return shipping you will also need to pay to send it back ) is the handling and secured shipping we paid to send it to you if free shipping was included at time of purchase , this cost will depend on the size and weight of the item and the location it was sent to , to which we can advise you by sending us a message through contact seller.



Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.