- Catch member since March 2019
- Seller rating
- Approved online Catch seller since March 2019
Azura Runway is a global distributor of designer apparel and accessories. We have turned our love, knowledge, and experience in the luxury goods market into an endeavor to provide designer apparel for our clients worldwide. We source first choice (A-grade) merchandise mostly from previous year collection. The products are brand new, delivered in original packaging, including hang-tags, labels, and barcodes. Stocks are 100% genuine, originally introduced into the European and US market by authorized distributors of the respective brands.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds are only for faulty goods or change of size, no refunds are given for change of mind.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via Catch messaging system.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via Catch messaging system.