- Catch member since September 2017
- Seller rating
- Approved online Catch seller since September 2017
Baby Online Direct is an Australian owned & operated Baby Shop offering discounted pricing on all items we sell.
We stock only the leading baby nursery products from Australia and around the world. Your Safety Is Paramount, All products on Baby Online Direct must meet or exceed mandatory Australian Standards where applicable.Before any brand/product range is offered for sale on this site, Baby Online Direct has assembled and tested the integrity off all listed products.
Baby Online Direct warranty repairs, returns and exchanges are accepted providing the item meets the following criteria:
Baby Online Direct will accept returns for change of mind with 14 days of order being received. A full refund will be arranged excluding return postage charges providing the goods remain un-opened and are in an unused condition. Return freight charges will apply at buyers cost.
For all fault claims within warranty period please contact us via the Catch messaging with your order number, a detailed description of fault and also images / video of fault. Our customer service department will provide detailed instructions to commence your claim. All warranty repairs are at the discretion of the manufacturer.
For all returns please contact us via the Catch messaging with a copy of your order number and detailed reason for return and our customer service department will provide detailed instructions to commence return process.
ALL REFUNDS WILL BE PROCESSED ONLY WHEN ITEM HAS PHYSICALLY BEEN RETURNED BACK AND INSPECTED BY OUR CLAIMS DEPARTMENT.