- Catch member since June 2020
- Approved online Catch seller since June 2020
We are an on-line baby retailer with over 22 years experience in the baby to toddler industry.
We are an Australian company staffed with Aussie Mums and Dads who understands and value the importance of quality products.
Refund & Exchange Policy
All items carry our 30-Day Money back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for replacement or refund of the purchase price (excluding delivery charges).
For faulty items, please contact us via Catch before returning any goods, for written authorisation.
We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please contact us via Cach prior to sending goods back, for written authorisation.
Exchanges that are not the result of a defect or a mistake where Baby to Toddler has sent you the wrong product will require additional postage and handling charges.
In the case of clothing purchases, please be aware that items will incur a $15 dry-cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain.
No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed
No refunds or exchanges will be offered on products or any garments where the packaging has been damaged (hangers/bags excluded)
Baby To Toddler is not responsible for the freight costs in returning the items to our address, except where the goods are deemed faulty in which case we will cover any postage costs. Please contact us via Catch prior to sending goods back, for written authorisation
Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.