- Catch member since April 2022
- Approved online Catch seller since April 2022
We have hands-on experience as a retailer from selling on various marketplaces across Australia. The company directors and the entire team are Australian. We value customer satisfaction more than anything and are available 24/7 for your assistance.
All of our products are stocked in Australia. Our product range is of the best quality and mostly sourced from reputable local dealers & distributors, coming with an assurance of quality and workmanship.
Return and Refund Policy Overview
12-Month Warranty and Guarantee:
Every product we sell is authentic, sourced from reputable suppliers, and comes with a 12-month warranty covering manufacturing defects. If you encounter issues with your purchase, we are here to offer support with a replacement or a full refund.
14-Day Change of Mind Return:
We understand that you might change your mind. You have 14 days from the receipt to return the product in its original, unused condition and packaging. Please note, returns for change of mind are subject to a 15% restocking fee deducted from your refund. Return shipping costs are the responsibility of the customer.
Return Shipping Costs:
Change of Mind: Customers cover the shipping costs for change of mind returns. We recommend a trackable shipping service to ensure the safe return of your item.
Faulty Items: If an item is returned due to a fault or defect within the 12-month warranty or under Australian Consumer Law, we will cover the shipping costs. We provide a prepaid shipping label or reimburse your shipping expenses for a hassle-free return process.
Refund Process:
Upon receipt and inspection of the returned item, we will inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Exclusions:
Certain items are excluded from our change of mind return policy for hygiene and safety reasons, including intimate wear, opened electronics, and personal care products.
How to Initiate a Return:
Contact our customer service team with your order number and the reason for the return. We will guide you through the process and provide any necessary shipping labels or instructions.
Statutory Rights Under the ACL:
No Automatic Right to Return for Change of Mind: Australian law does not mandate returns if a customer changes their mind. This includes if the item is no longer wanted, found cheaper elsewhere, deemed too expensive, or disliked after purchase.
Consumer Guarantees: Products must be of acceptable quality, fit for purpose, match descriptions, and meet any extra promises about performance and quality.
Right to a Remedy: If a product fails to meet a consumer guarantee, customers are entitled to a remedy—repair, replacement, or refund, depending on the failure's nature.
Major vs Minor Failures: The type of failure determines the remedy. Major failures give the right to a return, replacement, or refund. For minor failures, the retailer can choose to repair the item within a reasonable time.
Refunds and Returns: Refunds may be provided in the original form of payment or store credit, depending on store policy. Proof of purchase may be required for a return or exchange.
Consumer Responsibilities:
Consumers are expected to take reasonable care of the product. If the product is damaged through misuse, the consumer may not be entitled to a remedy.
Our policy aims to ensure a smooth and satisfactory shopping experience. For any further assistance, please contact our customer service team. We value your trust and look forward to serving you.