- Catch member since July 2021
- Approved online Catch seller since July 2021
BlazeVideo is a manufacturer of trail cameras, selling them around the world.
Discover our us in Australia, Germany, Spain, Italy, France & north America.
RETURNS AND REFUND POLICY
Return or exchange of unwanted item
If you are not completely satisfied with your purchase, please return the item to us in its original condition and packaging within 14 days from the date you receive the order.
Please note :
The item is your responsibility until it reaches us. We recommend that you use a delivery service that insures you for the value of the items and has a delivery tracking service.
You are responsible for the cost of returning the item to us.
It may take more than 10 working days for the package to reach our warehouse and be processed either for an exchange or a refund.
You must submit a return request and wait for the approval email with instructions to follow before posting the item for return to us.
Please note that shipping costs are not refundable.
If the item you have received is defective, please notify us within 72 hours. You will receive a reply from our Customer Service team with all the necessary instructions.
Please make a note of the following in your email.
Description of the fault
Photo of the defect (if necessary)
How to apply for a return
If you wish to return an item, please contact us.
Please note :
Your confirmation email will contain all the necessary information to return your item.
Remember to print, fill in and put the return form in your package.
Remember to enter the tracking number after you have mailed your package.
Your package may take up to 10 working days to be processed in our warehouses.
If we do not approve your return request, you will receive an email justifying the refusal.