- Catch member since October 2020
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Bronze Seller94.5%
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Seller rating
Bronze Seller94.5%
- Approved online Catch seller since October 2020
Brand Merchant is the exclusive distributor of Beldray cleaning and laundry products and Salter kitchenware and small domestic appliances to Australian, New Zealand, and Singapore markets. Beldray & Salter are quality products designed in Europe.
Brand Merchant uses world-class logistics and fulfilment to ensure fast dispatch of your orders.
Returns
Returning a product if you change your mind
If you have changed your mind about a product, BRAND MERCHANT will consider your return provided that:
The product is returned to us within 14 days of the date you received the product;
The product is in its original packaging, including the instruction manuals and accessories if provided;
BRAND MERCHANT may refuse to offer a change of mind return where the above conditions are not met. BRAND MERCHANT will not authorise a refund until the product has been returned.
If you receive a product that is faulty or damaged in transit, BRAND MERCHANT will accept your return provided that:
The case be reported to our customer service team and photographic evidence of the damage must be submitted via email within 3 days of receiving the item;
The product is in the same condition as when received by you; and
The product is in its original packaging, including any instruction manuals and accessories.
If you receive a product that is faulty, BRAND MERCHANT will accept your return provided that:
The case be reported to our customer service team following the return process listed below;
The product is in the same condition as when received by you; and
The product is in its original packaging, including any instruction manuals and accessories.
Return Process
If you wish to make a return under this policy, you will need to:
1. Contact us via the Marketplace Message portal;
2. The BRAND MERCHANT support team will determine if a return is acceptable in the circumstances. Where a return is appropriate, we will issue you with a Return Authorization Number ("RA Number"). At this time, our support team will provide you with any additional details that you may require to complete the return process;
3. Once an RA Number has been issued to you, you must return the product to BRAND MERCHANT within 14 days. If the returned product is not received within the 14 days, the return case will be closed. Please contact our support team if you will not be able to return the product within this 14 day period.
4. Upon receipt of the returned product, BRAND MERCHANT will assess the product to determine if the return will be accepted and a refund provided.
* Please note that any returns sent to our office without an RA Number will not be processed. It is important that you contact our support team and obtain your RA Number prior to returning a product.