- Catch member since June 2019
- Seller rating
- Approved online Catch seller since June 2019
Brands Direct Online is a Premium Online Retailer, fully owned and operated in Australia. Established in 2018 (online) from a reputable leader in the industry, Brands Direct Online has over 15 years experience in Bathroom, Kitchen, Appliances, Alfresco & BBQ and Heating & Cooling products. We sell World leading trusted brands such as Phoenix Tapware, Fienza, Oliveri, Euro Appliances, Artusi, Fornelli, Chromagen, Meir, Concrete Nation, Nood, Seima, Geberit, Alder, Decina, Rinnai, Hansgrohe, Hiflow, Franke, Schweigen, Timberline, Mildon, Argent, Grohe, Reginox, Nero, Trio Australia, Kaldewei, Eight Quarters, Thermogroup, TECE, Coway Bidet, Bestlink, Architectural Designer Products, Jamie J Tapware, Linkware, Impressions bathroomware, Vito Bertoni, 1901, Turner Hastings, Fima, Aquas, Bathroom butler and many more...
Returns (Change of mind): Brands Direct Online will offer refund/ exchange within 30 days if the customer is not happy with the item. Proof of purchase required and all Returns will incur a 20% Surcharge and return items back to BDO will be at the customers expense. All Special ordered items are Non-Refundable (ie. Custom vanity cabinets or special finishes), Large Items such as Baths, Vanity units, Mirrors and Appliances if the goods are found cheaper elsewhere, the goods are no longer in saleable condition and goods have been installed or installation of the goods have been attempted. Damaged or Missing Goods: If you notice any Missing or damage to your goods on delivery, please notify Brands Direct Online within 24 hours of receiving the product via email with proof of purchase and attach photos in order to arrange a replacement. We cannot accept damage claims after the 24 hour period. All products damaged during or post installation are not the responsibility of Brands Direct Online. Delivery Policies: Brands Direct Online deliver to all Australian Capital Cities and Major Regional Centres. However, a surcharge may apply for WA, NT, TAS & some Remote and Regional Areas, please contact us with your Address (postcode included), Contact Number and Email before your purchase to confirm the delivery cost. This will prevent any additional invoices in relation to excess courier costs that must be paid prior to delivery. Please take into consideration the following delivery conditions: Delivery is Monday to Friday 9AM to 5PM ONLY, DELIVERY IS TO DOOR ONLY and buyer must be available to accept delivery and assist driver in unloading, the delivery driver will not carry large items up or down stairs. Alternatively, you may authorise for the goods to be left on the premises without a signature. If the buyer is not at home at delivery time, a note will be left with the connote and courier details. The buyer must contact the freight company directly and arrange for collection or re-delivery. In the instance of re-delivery, an additional surcharge may apply. Out of Stock Products: We hold a wide range of stock in many warehouses around Australia with daily replenishment deliveries from all of our suppliers. If for some reason we cannot get your order within the promised time frame, we will contact you within 24-48 hours and advise you with an updated ETA. We will also recommend an alternative product.