Brands Direct Online Pty Ltd Profile

  • Catch member since June 2019
  • Seller rating
    Seller Score
    87%
  • Approved online Catch seller since June 2019

Brands Direct Online is a Premium Online Retailer fully owned and operated in Australia. Established Online in 2018 from a reputable leader in the Industry, Brands Direct Online has over 30 years’ experience in Bathroom, Kitchen, Laundry, Alfresco products and appliances as well as heating and cooling.

Brands Direct Online is a trusted Retailer by many customers providing unmatched customer service and trusted advice for your home. Supplying products Australia wide with excellent customer reviews, whether you are an Interior Designer, Architect, Builder, Tradesman, or the General public our team are able to share their expertise in product knowledge and design. From traditional to modern Brands Direct Online stock a diversity of products to suit every individual style and budget. With a wide selection of leading, trusted and reputable brands on offer from Australia and overseas such as Franke, Grohe, Hansgrohe, Oliveri, Meir, Fienza, Seima, Schweigen, Euro Appliances, Artusi, Geberit, Nood Co, Alder, Decina, Rinnai, Eight Quarters, Hansa, Phoenix, Timberline, Thermogroup, Turner Hastings, Architectural Designer Products, Nero, Vito Bertoni and many more.


Returns & Exchange
BDO will offer refund/exchange within 30 days if the customer is not happy with the item. Must be approved by BDO, proof of purchase required and all Returns will incur a Surcharge and return items back to BDO will be at the customers expense (subject to product & packaging are in saleable condition unused). All goods must be checked within 24 hours of receiving delivery. Please check specifications with your Plumber or Builder before ordering, all dimensions are approximate and can vary slightly. BDO will not be liable for any out of pocket expenses incurred for labour. If you have received the wrong item please contact BDO.

All Special ordered items are Non-Refundable (ie. Custom basin, vanity cabinets or special finishes), Large Items such as Baths, Basin, Vanity units, Mirrors and Appliances.

Damaged or Missing Goods
If you notice any Missing or damage to your goods on delivery, please notify BDO within 24 hours of receiving the product(s) with proof of purchase and attach photos in order to arrange a replacement or exchange. We cannot accept damage claims after the 24 hour period. All products damaged during or post installation are not the responsibility of BDO.

Warranty
All products come with Manufacturer's Warranty* which is estipulate on every product description. Warranty varies from every supplier, make sure to request all inclusion and condition before purchasing.