- Catch member since December 2021
- Approved online Catch seller since December 2021
Our goal is to showcase Australian Natural, Organic & Eco Friendly product company’s so that we can help shoppers like you buy responsibly and in a way that’s healthier for you and better for our planet.
Within our BuyNatural Store, you will find products that are made in a way that uses better ingredients and materials, less packaging, are higher quality, and are built to last. Each brand has been carefully chosen because of the positive impact they are making on our planet and the people around us.
We know our choices can create change and that every time you buy something you’re supporting the company that made it. At BuyNatural, when you buy from our Natural, Organic, and Eco-Friendly products you’re not only choosing a healthier option but also helping to tackle some of the challenges we’re facing today like air and water pollution, plastic pollution, climate change, deforestation, and loss of biodiversity.
Thank you for dropping by and we’re so thrilled that you’re stopped by. We believe together we can make awesome things happen and as a community anything is possible.
Change of Mind
We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened, or the seal broken. If you change your mind you can return the product to the address below, please include a copy of your order confirmation or a handwritten note with your order number. We do not refund the delivery costs.
Change of mind returns is not available for razors, blades, facemasks, underwear, period underwear, menstrual cups, chocolate, reusable sanitary pads, feminine hygiene products, or gift cards.
All returns must be received within 30 days.
All items must be unused, with seals intact and tags attached where applicable. Products' packaging must also be received intact with no tears or blemishes.
We strongly advise returning your order with tracking as we can't be responsible for items that go missing before they reach us.
We will process all returns within 7 days of receiving them.
Please note we don't refund delivery costs.
Exchanges are possible. We will cover the shipping costs for your replacements.
Damaged or Incorrect Items
If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap. We do not refund for natural wear and tear or for damage caused post receipt.
Sensitivities - We cannot accept returns or process a refund for a product you use that you have sensitivities to, or are allergic to. We put the full list of ingredients on the website so please look at these carefully. We are very happy to answer any questions about our products if you need advice please contact us via Catch messaging system.
Chocolate - We do not ship chocolate in cold packaging. Please be mindful when you order; if the weather is hot it can damage the chocolate so we do not advise purchasing in hot weather. We do our best to hold on to shipping chocolate until the weather is cooler in our area but that does not mean it is cooler on the whole journey. We don't offer refunds, replacements, or credits for melted chocolate.