Buzz Vibes Profile

  • Catch member since March 2022
  • Approved online Catch seller since March 2022

Buzz Vibes is an Melbourne-based adult retailer on a mission to bring the buzz back to Aussie bedrooms. We sell a wide range of sex toys, lingerie, lubricants and other sexual wellness products.


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with seals intact. Please remember to provide your proof of purchase (e.g. receipt, invoice or screenshot of your order confirmation email). Unfortunately, we can’t accept bank statements or online banking screenshots as proof of purchase.

If your return is accepted, you will be sent instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Customers are responsible for return shipping charges.


Before initiating a return – things to check

For battery-powered devices, please check that you are using the correct batteries, that they have been installed correctly, and any battery covers have been firmly closed/secured.



For rechargeable devices, please ensure they have been fully charged. Also check what happens when you plug them in and turn on the power – are any lights flashing? Have you pressed the power button on the device?



Always refer to the product manuals for troubleshooting tips before initiating a return.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.



For health and safety reasons we cannot accept returns of used/worn items including lingerie, face coverings, toys or machines.



Exchanges
Unfortunately, we are unable to offer exchanges.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.