- Catch member since October 2020
- Approved online Catch seller since October 2020
In 2004 we set out to develop a colour cosmetic brand that customers could relate to, look to for trends, grow up with and trust, have fun with and most importantly afford. BYS was created and by its very design, captured our hearts.
We are focused on new product development and ‘fashionability’ and we are not afraid to play with colour. We are 100% cruelty free and do not test on animals. We are also working hard to ensure that the majority of our product offer is vegan friendly and hypoallergenic.
Damaged or Faulty Goods
We take great pride in the quality of our products and our processes. Although we take every care in packing your order, sometimes goods can be damaged in transit or other issues may arise with our products. If any such issues arise we are dedicated to making sure you are satisfied with your purchase.
This rarely happens! On the off chance we’ve made an error, we would be more than happy to fix the issue by sending you the correct goods.
Change of Mind
If you’ve changed your mind and want to return a product we would be more than happy to refund the purchase price or exchange those products subject to the following conditions:
- Item(s) must be returned within 14 days of receiving.
- Item(s) need to be unused, unopened and in their original packaging with all original tags/labels attached.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-2 above.
- You are responsible for any costs associated with returning the item to us