- Catch member since July 2019
- Seller rating
- Approved online Catch seller since July 2019
At Certified Tech Direct, we passionately believe that everyone should have access to premium devices without the premium price tag.
We are an Australian owned and operated company. We are specialists in providing new, used and ex-demo mobile devices. We find the best quality technology in Australia, put it through an in-depth industry-leading testing, inspection and grading. Every device that comes to you is covered by our 30 Day Satisfaction Guarantee and a 6 Month Warranty or Manufactures Warranty. We understand how important it is to deal with a reputable retailer.
At Certified Tech Direct, we know there is a better way to provide new and used technology. The best quality devices should be given to everyone and we are excited to share it with you.
We know that you will be delighted by the phone we send you and we back that with a 30 Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund. All you need to do is contact us within 30 days of receiving your phone. If the return is for change of mind you will need to pay the return postage.
You may return your item for repair, replacement or refund within seven days of receiving your item.
The customer is required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repair, replacement or refund will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
The item must be received within 30 days of Certified Tech Direct issuing the return authorisation code to you.
Shipping back to the nominated Certified Tech Direct address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the refund offer accepted.
If the return is for change of mind the customer is responsible for shipping charges and they will be deducted from the refund.
Any variation where the received item varies from the described specifications on the website must be raised with Certified Tech Direct within 30 days of receipt.
All questions should be directed via your Catch Account.