Classysy Profile

  • Catch member since May 2021
  • Approved online Catch seller since May 2021

Classysy is a top online luxury fashion destination, 100% privately owned Australian family business. We offer a wide range of clothing, shoes, bags, and accessories at outlet prices. All our products are brand new, delivered in original packaging, including hang-tags, labels, barcodes., and guaranteed authentic. For busy people like you who operate under strict schedules and demanding deadlines, having a stress-free shopping experience is particularly important. With us you can rest assured that you will receive high quality clothing designed with your statement of style in mind. All our products are brand new, guaranteed authentic. With your satisfaction guaranteed, shopping with us is an enjoyable experience that places you in today's fashion trends with convenience that adds more time to your day.


Change of Mind Returns


We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 14 days after receiving your order. You have up to 14 days to return an item, however you must request your RMA (Return Merchandise Authorization) number within 7 days from the date of the delivery order. If the period of 14 days has lapsed since the delivery, we cannot, unfortunately, offer you a refund / store credit.

Please contact us via Catch messaging system within 7 days after you have received the item to get the RMA (Return Merchandise Authorization) number.


Please include the following information:

Order number

Code(s) of the item(s) to be returned (SKU number)

Reason for return



To be eligible for a return:

Item(s) must be initiated for return and placed in the post within 14 days after receiving your order.

Item(s) must be in the original packaging which must be in original condition. This includes branded dust bags, shoe boxes and jewellery packaging.

Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.

To ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund / online store credit.

The shipping return costs, and customs duties are to be paid by the User unless otherwise instructed.



This change of mind returns, and refunds policy is in addition to, and does not affect, your rights under consumer laws. The terms and conditions of this policy apply to change of mind returns only, not returns for faulty, damaged, or incorrect items. If there is a problem with your item, including faulty items, damaged items or if we accidently sent you the wrong item, we will sort you out, please contact us via Catch messaging system to initiate a Return request.



Refund (amount of your paid price – excluding delivery costs)



Returns do take us 7-10 business days to process upon reaching our facility. Once your return is processed and your refund / online store credit is issued, you will receive a confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you choose an online store credit, you will get 100% online credit (in the amount of your paid price – excluding delivery costs). Please note, online store credits are applied to the account registered with the same email address used to place your order. Online store credits are valid for 12 months.



Exchange

If you would like to exchange one item for another, you must first return the original item and then place a new order. When you return a product, we provide a refund in the form of online store credit or refund. The credit will be issued within a maximum of 7-10 business days from receipt of the return and will be valid for 1 year.