CoolThings Australia Profile

  • Catch member since June 2019
  • Seller rating
    Platinum Seller
    99.6%
  • Approved online Catch seller since June 2019

A wide range of interesting and unique gift ideas for the whole family.


RETURNS PROCESS
You’ll find there are absolutely no nasty forms to fill in whatsoever because forms are NOT cool at all. You simply contact us via Catch messaging system, within 30 days, include your order number and what product you wish to return and we’ll send you your returns information.

Once we receive your products back and within 7 days you will receive a refund via your original payment method less shipping costs if the product you purchased is faulty please note: replacement items will be sent via standard shipping.

Change of mind returns must be returned with all original packaging; instruction sheets and be in original just out-of-the-box condition. Fragile products must be packaged in the same way that they were packaged to you; products returned and damaged by insufficient packaging will not be accepted for refund. (Imagine the freight company treating your package like a football)

All returns due to change of mind are at the cost of the customer and are not able to be returned using our free reply paid service, refund will be for the product price only (excludes the original postage paid),