Costway Profile

  • Catch member since July 2018
  • Seller rating
    Bronze Seller
    93.2%
  • Approved online Catch seller since July 2018

Established in 2008, Costway has kept helping consumers achieve their financial targets with satisfactory product quality and best price for over ten years.

For over ten years' operation, Costway has grown to be one of the top retailers in North America and Europe. We always have a high market sensitivity and devote ourselves to developing more diverse and better products. We are always capable of assisting customers to find whatever they want and we commit ourselves to providing you with thoughtful customer service.

What We Sell

Costway provides our consumers with plenty of choices from home and garden items to sport and hardware equipments, from vehicle and DIY projects to business and industry products. Find whatever you need for your daily life and activities from our online shop with impossible low price and highly expectation!


Costway is dedicated to satisfying every user to ensure that everyone who visits or orders on Costway.com would have a fabulous purchase experience in every phase. After sale service is an indispensable part, which deserve our full attention. By settling every dispute peacefully in a proactive manner, we believe that it is a way to improve ourselves to get closer to our users. Costway return policy is a promise to every user of our website or product.

Note:

All our products come with a 6-month warranty, including an additional 6 months warranty for electrical appliances.

We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team via Catch Support Team.

Return Policy:
Before you return the products, please check the following requests carefully:

1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.

2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive..

3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).

4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.

5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.

6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.

Shipping Policy:

We ship items via different carriers according to the weight and size of each product and your address. Either way, it will take 2-7 business days to arrive after dispatch, depending on your location. Remote areas will require longer delivery times.

Some remote areas or offshore areas will charge extra postage, and some areas cannot be delivered. Before processing your order, we will first contact you and ask your wishes.

Postage is calculated based on the weight and size of each product. Some large items will cost a lot postage. If you refuse to deliver the goods for personal reasons after delivery or receipt of the goods, we will deduct the original freight from your refund, and a 10% re-stocking fee may apply.

Important:
1. Inside/Upstairs delivery is NOT provided.
2. Some products may be sent in more than one package.
3. Please provide a residential or business address at checkout.(PO Box / Parcel Locker addresses are not accepted)