- Catch member since May 2021
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Gold Seller97.2%
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Seller rating
Gold Seller97.2%
- Approved online Catch seller since May 2021
Free Shipping for purchases over $75 to most metro areas! We are an Australian owned company and we offer a wide range of arts and crafts, stationery, home ware, hobbies and haberdashery products. As well as toys and games for kids and adults. We believe in being creative in everything that you do! And for the kiddies, less screen time and more creative time! We believe little minds have big imaginations and just need a little stimulation. All this with fast shipping, free returns and exceptional customer service :)
Change of mind:
If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the date of arrival and the return postage to be paid by Craft City.
Note:
The item must be unopened and returned with all the original accessories and packaging.
Faulty Item Cases:
Craft City will provide a 30-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival.
Returns Procedure:
In the event of returns due to change of mind, DOA or money back cases, the customer will be required to contact Craft City via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.