CraftOnline Profile

Gold Seller
97%
Ranked amongst the best sellers on Catch.
Consistently receives high customer ratings.
Sends orders quickly.
Has great customer service.
Trusted Catch seller since December 2018

About CraftOnline

Australia's Largest Online Craft Superstore

Shipping & Returns

Leaves Warehouse in 1 - 2 business days
Estimated Delivery in 3 - 5 business days.
This is an estimation based on the sellers past performance. Actual delivery time may vary.

Returns

Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to CraftOnline within three (3) days of the receipt of the order.

Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.

The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. CraftOnline can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.

For returns where the Product is subject to a change of mind and has been unused and unopened you may return it to us within 30 days of purchase, however a re-stocking fee of 20% will apply. If the goods were sent under 'Free Shipping' the original freight cost will be recovered by CraftOnline and deducted from the store credit. To qualify for this return policy you must comply with the directions for returning the Product that CraftOnline staff provide to You.

For good that are under warranty, the items must be returned to us within 14 days of a claim. We can not be responsible for goods that are returned to us outside of the warranty period.

If you have any questions about the return of your item, please contact us via Catch messaging system. Be sure to include your order number and e-mail address with any correspondence.

All goods sold by Catch or our Sellers are covered by our returns policy. Click here to review

CraftOnline Seller Reviews

97%
Gold Seller
(23 reviews)
Seller Overall Rating
Item as Described
Communication
Postage Time
Postage and Handling Charges