- Catch member since October 2020
- Seller rating
- Approved online Catch seller since October 2020
We are an Australian owned and operated business, and proudly based in Melbourne, Victoria. 99% of our products are dispatched within 1 business day. Hassle-free return.NO question ask. 100% customer satisfaction.
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Items received in the incorrect size/color.
2. Items are unwashed, unworn, unused, with tags and unaltered.
3. Faulty items damaged/broken, or soiled upon arrival.
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address.
We cannot accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, tag-removed or misused items.