- Catch member since May 2021
- Seller rating
- Approved online Catch seller since May 2021
Started in 2011 as a hobby store, ThePokeCollector has since grown into one of Australia's largest Pokemon Card, Pop-Culture and Card Game Retailers. If you want cheap, quick and easy access to the best hobbies from all around the world, then look no further than ThePokeCollector.
- Change of mind
ThePokeCollector will provide a 14-day money-back guarantee. If you are not satisfied or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging and be unopened.
- Faulty Item Cases
ThePokeCollector will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging (no fees will be administered).
- Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact ThePokeCollector via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.