Dukes Surf & Snow Profile

  • Catch member since January 2018
  • Seller rating
    Gold Seller
    97.8%
  • Approved online Catch seller since January 2018

All your favourite Surf, Snow, Skate and Cycling brands - Spy, Dragon, Carrera, Electric, SIN Eyewear, Smith, POC, Raen and more. Full manufacturer warranty and provided.


RETURNS


You must review your order carefully before placing it. Once an order is placed, you have 1 hour to cancel or change it. Please contact us. If you have any problems with your order after 1 hour, you must go through the normal returns process outlined below. Please note that ‘change of mind returns' are given at our absolute discretion. As a general rule, we will not change or replace your order where you have made an error.



Returns will only be accepted for the following reasons
The item you received is faulty
The item you received is damaged
We provided you with the wrong item to what was order

Item/s must not have been used or worn and have original tags and/or packaging.

If the item meets the criteria above, exchange or refund is available only within 30 days of you receiving the item/s. Please follow the Returns Process below. Postage will be reimbursed by Dukes Surf & Snow on successful receipt of the item.

Process for Returns


When seeking a return on your item, please contact us via your Catch Account. Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply.



Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods.
If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. If you wish to have the item returned, when a refund/exchange was not granted following our inspection, you must cover the cost of shipping (in order to receive item). We will provide you with instructions on how to make this payment.


Refunds will be issued using the payment method used for purchase.



We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.