- Catch member since September 2018
- Seller rating
- Approved online Catch seller since September 2018
Our mission at Energetiks is to inspire and support dancers to perform well and live well.
From an original supply of dance basics carefully designed for the dancer, to a brand with an extensive collection of dancewear that is coveted by dancers around the world, our 28-year history is one we are incredibly proud of. Our founders, Karen Tsonidis, Lynda Chapman, and Gail Gardiner are dancers who have lead the company from the very beginning and are now at the head of a brand that has created a positive shift in the Australian dance industry. Their passion and dedication has developed a strong team of staff, many of whom are still professionally dancing, and who weave their insights and experiences into our global brand.
Our commitment is to create the finest quality high performance Australian dancewear by pushing boundaries and continuously improving and developing new products that satisfy our customers. At Energetiks, our vision beyond our products is to create an ever-expanding community that supports and inspires every aspect of your dance life.
Returns & Exchanges
I've changed my mind or selected the wrong size:
If you have changed your mind, or selected the wrong item you can request an exchange or full refund within 14 days of purchase. Your items must be returned unworn, in their original condition with intact labelling or packaging. Place your items in a postage satchel and your completed Online Return & Exchange Form. We recommend that you send your return using registered post.
Contact us via your Catch account to initiate a return.
Return shipping is at the customer's expense. A $9.95 Postage & Handling charge applies to your new delivery. We will contact you to process your payment, please ensure Energetiks has your best contact details.
I've received a faulty or incorrect item:
Please contact us via your Catch Account with your name, contact details, order number, a description and photo of the fault.
We will respond with options for an exchange or refund including shipping.
Energetiks will not be held responsible if there is a delay in delivery.
In the event that your product is lost in transit, Energetiks will not be held liable and therefore recommends that you send all returns via registered post.
We ask that you allow 7 business days from the day your return your package for your account to be credited.
All items must be returned within 14 days of original order.
Pointe shoes, demi pointe shoes, hair accessories, hosiery, under garments and sale items cannot be exchanged or returned unless deemed faulty or an incorrect item was received.
Energetiks reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Energetiks a replacement will be provided subject to stock availability, or a full refund including postage will be issued.