EziBuy Profile

  • Catch member since March 2018
  • Seller rating
    Seller Score
    89.2%
  • Approved online Catch seller since March 2018

EziBuy Limited is a leader in the apparel and homeware catalogue market, mailing over 23 million catalogues annually and processing more than 1.75 million orders a year to customers in Australia and New Zealand.



Established in 1978 by the Gillespie brothers as a small mail order business in Palmerston North, EziBuy has since grown to be the largest multi-channel retailer in Australasia.



EziBuy's women's fashion collection includes successful private labels Capture, Emerge and Grace Hill, along with the UK fashion label NEXT and exclusive European Collections. Modern Curve is a dedicated plus-size offering with brands such as Sara, Addition Elle, Capture Woman, Grace Hill Woman and Emerge Woman. In addition, EziBuy offers an extensive home and gift collection, as well as swimwear, lingerie, menswear, and kidswear.



In June 2017, EziBuy was acquired by Alceon Group. Alceon is a specialist advisory, investment and capital solutions firm, which is wholly-owned by its executives. The Alceon team has extensive senior level experience in advisory and investment and, since inception in February 2010, has funded more than A$1.5bn of equity and debt investments, across a total asset base in excess of A$2.5bn.



Alceon's other retail investments include a major shareholding in the ASX-listed women's apparel retailer, Noni B Limited, and a controlling interest in the privately-owned discount variety retailer, Cheap as Chips, alongside management.



EziBuy's priority is customer service. Convenience, quality and value are at the core of our business.



DELIVERY



All EziBuy products will be delivered within 5 working days from receipt of order to Australian Metro areas, 6-7 working days to country areas and 10 working days to rural areas. WA customers - due to airline flight changes, there may be a 2 working day delay on these delivery timeframes. There is a delivery charge of $9.90 for all EziBuy orders.


All EziBuy items are final sale and cannot be refunded, credited or exchanged, unless they are faulty.



If your EziBuy item is faulty We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, please contact us via logging into your Catch Account and lodging a ‘Returns Request’ against the faulty item in your Catch order. We will review your claim and respond with further instructions. Photo evidence will be required prior to any potential returns. Please note, the cost to return the faulty item to EziBuy is your responsibility.



Faulty items must be unworn, unwashed, and undamaged, in their original packaging and condition with tags attached, together with their proof of purchase.



Please contact us through your Catch Account for all order and return enquiries.