- Catch member since November 2020
- Approved online Catch seller since November 2020
FlareTech is an Australian based Mobile phones and IT Accessories distribution company. Our mission is to provide customers with the best service possible and to make them aware that every penny they spend with us is not an expense but an investment.
Dead on Arrival (DOA) or Faulty Item Cases
FlareTech will provide a 14-day return policy from receiving order on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact FlareTech via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.