- Catch member since August 2017
- Approved online Catch seller since August 2017
At Fountain Cosmetics we use the very best ingredients and the latest formulations to keep your skin looking healthy and radiant. Designed to be used everyday use, our products are safe for both you and the environment.
OUR RETURN POLICY IS REALLY SIMPLE
At Fountain Cosmetics we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. We offer a 100% money back product satisfaction guarantee on products that are returned for any reason.
Our 100% money back guarantee expires after 30 days from the date of order.
YOUR RIGHT TO CHANGE YOUR MIND
We are committed to offering our customers the finest cosmetic products available. If you feel the products you received from our Online Store do not meet this expectation, you may return any item in its original condition for a full refund within 30 days from date of order.
Please call Fountain Customer Care to obtain your return authorisation number (to be used at any Australia Post outlet).
WRONG ITEM RECEIVED/ ITEM NOT RECEIVED
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. Within the order packaging, you will find a dispatch note with details of your order.
If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately.
DAMAGED OR FAULTY ITEMS
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and we will advise what to do next.
If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us. We recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back.
If you require a refund, we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition.
Refunds will only be made against the original credit/debit card used.