- Catch member since August 2018
- Seller rating
- Approved online Catch seller since August 2018
100% Australian owned and operated, Foxtrot International Pty Ltd is a trusted industry leading importer and online retailer. We deliver a wide range of high quality products, sourced directly from top manufacturers around the globe, giving us the unique ability to offer unbeatable wholesale prices! We pride ourselves on superior customer service and have a dedicated customer support team, so you are guaranteed to receive prompt replies to inquiries and fast deliveries to your home or business with tracking details provided as soon as your item is dispatched. Foxtrot operates across several well known brands including Sock Standard, Lazy Dayz, Flightmode and more!
Returns Policy – We Accept Returns!
Change of mind:
Foxtrot International will provide a 14-day money back guarantee. If you are not satisfied with your purchase, or simply changed your mind, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging in their original condition. A 15% restocking fee will be charged from the total order amount for a change of mind case.
Dead on Arrival (DOA) or Faulty Item Cases:
Foxtrot International will provide a 14-day return policy from date of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure:
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Foxtrot International via Catch messages to obtain an RMA (Return Merchandise Authorization) case number.
Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.
Our Customer Service team is here to help! Please contact us before leaving feedback, we are happy to help you and resolve any issues you may have. Please note that you must comply with the returns instructions provided to you from our team which will be sent to your registered email address.
All returns must be directed through our Customer Service team. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS (Return To Sender) fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.