- Catch member since November 2020
- Approved online Catch seller since November 2020
From Funky Trunks and Funkita HQ in Melbourne, we pack as much style and creativity into every piece of our swimwear, activewear, clothing and accessories as we can. Whether you’re in the water or on the land, it’s our mission to ensure our bold, colourful prints keep you inspired day in and day out, and our long-lasting, comfy styles keep you moving, even through your most challenging workout. We’re the brand we want you to trust and love, from the quality of our products to our support of rising athletes and the community around us. For us, Funky Trunks and Funkita are a journey and we’d love you to take us on yours.
We want you to love your purchase from us but understand that sometimes it won’t be right for you. Below is our returns policy and the procedure we ask you to follow to ensure we can provide you with the best possible outcome.
RETURNS POLICY
Eligible products can be returned within 14 days of us dispatching your order for a full refund as long as the product is unmarked, unwashed, odour-free, with all labels attached. Please ensure the product is neatly folded in the original packaging, keeping all labelling flat as you place it back into the packaging.
Products that are not eligible for change of mind returns due to hygiene reasons (unless they are faulty, see Manufacturing Faults below):
• Underwear
• Swimwear
If you are unsure of the product fit when you receive your order, ensure that you are wearing underwear when you first try on the product and that it does not come into contact with any hair products, make up or nail polish. Remove any jewellery including earrings, rings or necklaces that may catch and snag the fabric of the product.
RETURNING A PRODUCT FOR A REFUND
Within Australia
1) Complete the Returns Form that is provided with your order (on the back of your receipt). If you have misplaced it you can download another from our website
2) For convenience (and to re-use packaging) you can turn your original satchel inside out to affix the postage label, then seal it up securely.
3) When we receive your order back and once your return has been approved, you'll be refunded the amount paid for the products returned.
Terms & Conditions
Refunds are processed to the credit card or PayPal account that was used for the original purchase.
Please allow up to 5 days for your parcel to reach us (within Australia) and a further 5 days for the refund to be processed.
We are not responsible for the cost and risk of returning goods, including the cost of return shipping.
MANUFACTURING FAULTS
We believe our products are made to an exceptional standard but you are protected if there is a genuine manufacturing fault in the product you have purchased.
If you believe your product has a manufacturing fault or doesn’t meet your expectations please take a photo of the fault or issue and send us a Catch message with the picture attached and a description of the fault.
Please also include the original order information including order number and date. We can get a pretty good idea from your picture how to proceed. There are several different options:
-If we can clearly see the fault and believe the product has not performed as it should we will offer you the choice of another product to the equal value of your original purchase or a refund.
-If we cannot see the fault clearly and the product requires additional inspection, we will ask you to return the product to us. Send us a Catch message for the address.
-If we deem the product to be faulty, we will offer you the choice of another product to the equal value of your original purchase or a refund.
-If we believe the product has been mistreated or has performed for a reasonable period of time, we will inform you that your return request has not been approved.
We have high expectations of our products but they do not last for an indefinite period when subjected to harsh chemicals, sun exposure and vigorous use. Please follow the product care instructions and consider before you contact us whether the fault is just a reasonable sign of aging in a well-loved product.