- Catch member since April 2018
- Seller rating
- Approved online Catch seller since April 2018
glamaCo Beauty Trade Superstore; born in 2007 out of the love, dedication, and the commitment of many! A Queensland owned and operated business that prides itself on exceptional customer service and extensive hair, beauty and makeup product ranging.
If your product is faulty or damaged and is covered by a warranty period, you can simply return the product by contacting us via Catch Messaging System, to obtain the return address.
Please make sure that the item must be returned along with your original receipt. Depending on the warranty provided by the manufacturer will depend on whether they will repair or replace the faulty item.
If we find that the product is not faulty or damaged, it is your responsibility to retrieve item/s. glamaCo will not pay to send these items back to you.
Please choose carefully as we do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
If the product has left the store we can no longer guarantee that the product has not been tampered with or left out in the sun which may change the products components causing it to no longer be effective in doing what it was designed to do.
Please retain your original receipt as proof of purchase.
All returns must be in original condition, unopened and unused (unless faulty).
Returns must be made within 14 days of Delivery, except when an item is faulty and covered by a warranty period.
It is the customer’s responsibility to retrieve any items that glamaCo deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. glamaCo will not pay to return items in unacceptable condition.
glamaCo takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.
Coupon codes cannot be returned or exchanged and cannot be applied to exchanges.
Once glamaCo receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
We are unable to deliver to PO Boxes, Locked Bags, Parcel Lockers, pre-booked warehouse or distribution centres or any service where the receiver is not present to sign for the delivery.