- Catch member since April 2020
- Approved online Catch seller since April 2020
Toxin-free, Sustainable, Zero Waste products for a healthier you, home and planet. It is our mission is to educate and motivate people to make positive changes.
At Go For Zero, we want you to LOVE your products as much as we do!This is why we accept all returns as long as the products have not been used and the seals have not been broken. Please find more details below:
1. My order is incomplete or incorrect: If this happens, please email us your order number, the incorrect item and the item you ordered within 14 days of receiving your parcel via Catch messaging system. We will be in touch!
2. My product/s arrived broken: We’re sorry to hear that! Please send us a photograph within 7 days via Catch messaging system and we will replace it as fast as possible.
3. I’d like to make a return because I changed my mind.: If you changed your mind about a product, we will happily give you credit for the purchase price of the returned item/s (excluding the shipping fees).
We will process your return within a week of receiving the sealed product
You can return Collections and Sets. Just be sure you return the entire Collection or Set to obtain a refund
For hygienic reasons, we can’t accept any returns for underwear and intimate products
A return confirmation email will be sent once your return is processed
Note: products purchased on sale cannot be refunded or exchanged
- Please notify us via Catch messaging system within 14 days of receiving your parcel
4. I forgot to pick up my order and now it is returning back to you: Please contact us via Catch. When it comes back to us, we will just charge you to ship it back to you.
5. Need any assistance? We are here to help! Contact us via Catch messaging system