Golden Billow Pty Ltd. Profile

  • Catch member since March 2022
  • Seller rating
    Seller Score
    87.6%
  • Approved online Catch seller since March 2022

Company History - Our company was established in Sydney in 2013 and now it has grown into a large-scale online wholesale and retailer.

Own Brand - We have our own brand coffee maker and sports equipment manufacturing factory in China. We are not only an importer, but also an agent of many well-known brands.

Main business - coffee machine, Thai handmade products, furniture, household items, auto supplies, toys, health and beauty, sports outdoor, pets, etc.

Quality Service - Our team is dedicated to providing great quality products for your home with reliable shipping and great customer service.


Defective Goods

All goods sold on Catch.com.au (whether by us or an independent Seller) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any product warranty given by Catch.com.au will apply in addition to other rights and remedies you may have under the Australian Consumer Law. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our 12 Month Warranty Terms & Conditions.

Change of Mind Returns

The following clause applies to goods sold by Catch.com.au only. Sellers may have their own policies and procedures in relation to change of mind returns.
Catch will allow a return for a credit or exchange product where you have changed your mind, provided that the item in question is:
returned within 14 days of receiving order;
as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
in a resalable condition; and
not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
To return your item for change or mind, you must follow our returns process.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
You may be provided with a product exchange, refund or credit (at our discretion) only when the returned product is received, and it complies with the requirements of clause 17.1.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address
Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can change of mind returns for digital access codes or downloadable software be accepted.

If you have a problem with your goods, please lodge a return request via your Catch account. We will investigate the issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.

Please note: Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus. This may result in delays in us receiving and processing your return.


Please contact us via the Catch messaging system