- Catch member since November 2021
- Seller rating
- Approved online Catch seller since November 2021
Change of Mind Return Policy
You may return most new, unopened items fulfilled by LocalSupplier within 14 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Original shipping fees for change of mind returns are not refunded. However, you may be eligible for Free Returns shipping.
Some items have different policies or requirements associated with them for change of mind returns. See below, under the item-specific headings, for further details. You will see specific returns information for each item you purchase.
Please also check the details for items that are not returnable.
The amount will be refunded in Australian Dollars, and is according to the conversion rate at the time the refund was issued.
For change of mind returns of item(s):
Eligible for Free Returns, please see that policy for instructions on how to ship these items back to us - original shipping fees will not be refunded.
Not eligible for Free Returns, you are responsible for any return shipping costs. If your item is eligible for and is returned using a pre-paid return option, a return shipping fee will be deducted from your refund amount. Alternatively, if you use the self ship label, you are responsible for paying the cost of return shipping.
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact LocalSupplier via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.