- Catch member since June 2018
- Seller rating
- Approved online Catch seller since June 2018
For over 10 years, Hair & Beauty Co have been the trusted partner for both beauty enthusiasts and salon owners. We offer great products at low prices, with great customer service and speedy delivery.
Should you need to return your purchase from Hair & Beauty Co, you must contact us within 14 days of receiving the product.
Items must be returned to us with tracking.
We will accept returns for exchange or refund in the following situations:
1. You changed your mind, found it cheaper or you don't like the product
1a. We offer a 30-day policy in these situations. If you are not satisfied, you can return it to us up to 30 days after you received it for a refund only of the original purchase price.
1b. All returns must be in brand new, unused condition, in their original shipped packaging, & include all parts and accessories. Except for faulty products, items which have been opened will not be accepted for return. Where returned items are not received in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
1c. Return shipping costs are to be borne by you & are non-refundable.
1d. Products sold as part of a promotion, products listed as non-returnable, & cosmetics, topical application or personal use products that have been opened but are not faulty are excluded from this change of mind return policy & cannot be returned.
2. The item arrived damaged or missing parts
2a. All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you).
2b. All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it & notify us immediately if there is any damage. Reports of products received damaged will not be accepted if they are more than 2 business days after delivery.
2c. Please take photographs of any damage and send them to us via email before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse. We will provide you with the email address once you contact us. Please note: We are unable to accept returns due to skin reactions as we don't accept used products.
3. The item is faulty
3a. Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are backed by manufacturer warranty.
3b. Should your product be faulty, please contact us promptly so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you).
3c. To return a faulty product, you will need to pay for postage to return it to us in the first instance. We strongly recommend that you use a tracked service. If we don't receive the product for any reason, we won't be able to assist further. Please make sure you get a receipt and keep it handy. Once we have received the product and confirmed it is faulty, we will reimburse you for what it cost you to return it to us, based on your receipt (or if you've lost the receipt, the face value of postage shown on the parcel if it's been returned via Australia Post).
3d. Where a returned product is found not to be faulty, a redelivery fee will be calculated to your delivery address & required to be paid prior to sending it back to you. If we agree on a refund instead of redelivering a non-faulty product, we may deduct postage charges already paid by Hair & Beauty Co to the delivery contractor from the amount you are refunded.
For each of the above situations, there are specific requirements to qualify for an exchange or refund. For exchanges, you will need to cover the cost of postage to us and also back to you.
All returned items must be in brand new, unused condition, in their original shipped packaging, include all parts and accessories.
4. In the event, a consignment is returned to us because:
- An incorrect address was provided by you
- You failed to collect it from the Post Office or local depot
- You were unavailable to sign for the delivery
- You refused the delivery
- The courier could not access the property
- You provided an Authority to Leave, but there was no clear safe location at the delivery point for the parcel to be left
- A re-delivery fee will be calculated to your delivery address & required to be paid prior to re-dispatch.
In the event of a delivery failure as above, where you then request a refund, we will deduct the original shipping cost already paid by Hair & Beauty Co to the delivery contractor from the amount you are refunded.
Gel Colours are porous & may discolour; this is due to lifestyle, under curing & exposure to UV.