- Catch member since October 2020
- Seller rating
- Approved online Catch seller since October 2020
Hallo Home is a 100% Australian owned and operated e-commerce business, specialising in bringing you high quality space saving homewares for today’s living, at unbeatable prices.
We pride ourselves on our innovation, bringing you aesthetically pleasing but practical design, without compromising quality. We have been dealing with our suppliers for over 15 years, and most of our products are in their 3rd+ generation, so the design and build quality is unparalleled in this regard.
Our products are designed to sell specifically on online platforms, so the packaging quality and ease of assembly (if they even need assembly!) is designed into the manufacturing process so your product arrives safely and you have to do as little as possible before enjoying your product.
All of our products are sent directly from our Melbourne warehouse, and our customer service agents work directly on location to ensure you are always getting the best assistance possible throughout and beyond the sales process, with technical support and all other questions welcome.
Change of mind:
Hallo Home will provide a 14-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging. A 10% restocking fee will be charged from the total order amount, and the original shipping costs will be deducted from the refund. All our products have shipping costs, even the ‘free shipping’ products have shipping costs included in the prices.
Dead on Arrival (DOA) or Faulty Item Cases:
Hallo Home will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure:
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Hallo Home via Catch messages to obtain an RMA (Return merchandise authorisation) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.