Hello Kitchen Profile

  • Catch member since September 2020
  • Approved online Catch seller since September 2020

Hello Kitchen Group is recognized as a market-leading, premium quality kitchenware business in Australia

We were founded in 2013 in Victoria with the mission of providing a full range of Asian cookware and high-quality service to our customers. Since its establishment, it takes honesty as the supreme principle and offers outstanding performance time after time.

We stock popular brands from Japan, Korea, Europe, China and more. We also cooperate with other world-renowned kitchenware brands to bring more high quality and affordable products to the local market.


For faulty products, customers have 30 days to refund, repair or exchange. Where a problem with a product is not a major fault, Hello Kitchen can choose whether to repair or replace the item or provide a refund. Please contact us via Catch messaging system and state the fault, product description, include image and invoice number in the message. Hello Kitchen will offer you a refund, repair or exchange provided that:

  • - You return the items within 30 days of purchase; and
  • - You produce either your original Hello Kitchen invoice or other adequate proof of purchase; and
  • - It is in its original packaging, including instruction manuals and all accessories;

    Please ensure you contact our staff to obtain a return authorization before returning your products back to us. If these requirements are not satisfied, Hello Kitchen reserves the right not to offer an exchange or refund.

    For change of mind returns, please contact us via Catch messaging system. Hello Kitchen will offer you a refund once we have inspected the product provided that:

    • - You return the items within 14 days of purchase; and
    • - You produce either your original Hello Kitchen invoice or other adequate proof of purchase; and
    • - It is in its original packaging, including instruction manuals and all accessories; and
    • - It is unused, unopened and in its original condition; and
    • - In the case of electrical appliance, the original plastic wrapping or seal sticker securing the product closed is intact The customer should need to bear the shipping costs of returning the item to us. Please ensure you contact our staff to obtain a return authorization before returning your products back to us. If these requirements are not satisfied, Hello Kitchen reserves the right not to offer a refund.