HiTech Mobile AU Profile

HiTech Mobile AU will provide a 14-day money-back guarantee for all our products. If you are not satisfied, you may request to return the item(s) within 14 days of the customer’s order being received. The item must be returned with all the original accessories and packaging.

Faulty Item Cases

HiTech Mobile AU will provide a 14-day return policy from the day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

Warranty Claim and Returns Procedure

In the event of returns due to warranty claims, the customer will be required to contact HiTech Mobile AU via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterward, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once the item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.

If you changed your mind about your purchase, you may request to return the item(s) within 14 days of the customer’s order being received. The item must be returned with all the original accessories and packaging and the return postage fee will be shouldered by the customer. Once the item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.

This return and exchange policy applies to all our HiTech Mobile AU products.