- Catch member since August 2018
- Approved online Catch seller since August 2018
HYPOP is a Sydney-based online retailer of photography equipment, studio lighting, flash, continuous and led lighting, video accessories, paper backdrops and a wide variety of other photographic accessories, operating since 2010.
Run by a team of passionate photographers, we are creatives at heart. We're big into a wedding, event, street, studio, fashion and product photography. One of our friendly team will have experience in each particular field so you can be sure that we're real-world photographers and we have most bases covered. We really care about our photos which means that we really care about yours too.
Ultimately, our team prioritises exceptional customer service and we go to great lengths to curate our online product offering for our customers. For that reason, you know that the products offered on our site are there for a reason.
As per The Trade Practices Act listed by the ACCC, unfortunately, we DO NOT offer refunds under these circumstances:
If you simply change your mind; or make a wrong decision.
You can choose between a refund, exchange or store credit where:
- Products are faulty;
- Have been wrongly described;
- Are different from a sample shown to you OR
- Do not do what they’re supposed to.
Please Note: All buyers are liable for return postage costs, and items must be returned in their original state with original packaging otherwise the return or exchange may be refused and returned back to you at your own cost.
Advice is given to customers based on the information you provide us. We can recommend products and solutions to you but the purchase is the sole decision of the buyer. As per the ACCC Trade Practices Act, once you've made the decision to purchase we DO NOT offer a refund simply because of a change of mind or a wrong decision.
All of our products are quality checked before being shipped. In the rare event that you do receive a faulty item, please contact us via Catch Messaging Centre with the following details:
- Order number
- Clear and specific details of the fault
- Photos and/or videos must be provided for fault and warranty assessment
After the faulty item is received back to us, assessment usually takes up to 3 business days. We will immediately post out your replacement items once the fault has been approved. Please allow standard shipping timeframes for your replacement to arrive.
All products are covered by an Australian 12-month warranty.