- Catch member since September 2020
- Approved online Catch seller since September 2020
Hyundai Power Products is the trading name of HPEquipment Pty Ltd. HPEquipment is the sole Australian Importer for Hyundai Power Products, offering petrol generators from 1kw to 10kw and diesel generators from 5kw to 100kw. We also import Hyundai petrol water pumps, air compressors and garden machinery. We are proud to announce in 2020, we were awarded the contract to become the sole importer for Hyundai Power Products for the Australia by Hyundai Corporation, Korea, based on our knowledge and machinery sales, as well as engineering, support and maintenance expertise.
We pride ourselves on providing a quality product at a very competitive price, delivered promptly to your door. All repair work which is under guarantee is undertaken in-house and we keep a huge stock of spare parts for all Hyundai machines.
As a company, we set ourselves the highest standards possible and our business practices come solely from the notion that we treat others as we would expect to be treated ourselves; with respect, courtesy and in an ethical way. Our Code of Conduct show exactly how we run our business and how we carry ourselves in the as a company.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact via Catch message. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return via Catch message.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.